Terms and Conditions

Submitting a form on this website is an enquiry, not a booking. A booking is formed only when you accept our quotation and we confirm it.

Journeys booked with TSAY are arranged by TSAY Limited. Journeys are carried out by drivers and operators arranged by TSAY; details are set out when your journey is confirmed.

TSAY Limited arranges your journey as booking agent. The journey itself is performed by the driver or operator assigned to it, who is responsible for carrying it out safely and in line with the confirmed details. TSAY remains your point of contact for the booking, changes and cancellations. Your quotation and confirmation set out the vehicle and journey details.

TSAY Limited acts as a booking agent. We take your booking request, arrange your journey and remain your point of contact for the booking, changes and cancellations.

Your journey is accepted and operated by an independent licensed private hire operator, which is your contracting party for the carriage. The operator is responsible for the journey, the driver, the vehicle and its insurance.

If you have a complaint about the journey, contact TSAY first; we will pass it to the operator and help you get a reply.

Your quotation will confirm the vehicle size for your journey (5-seat saloon for up to 4 passengers, 7-seat vehicle for up to 6 or 9-seat vehicle for up to 8). One vehicle carries a maximum of 8 passengers; larger groups need more than one vehicle.

Vehicle photos on this website are for illustration only. At busy times we may provide a different vehicle with equivalent passenger capacity, so the make and model may not be exactly the same as pictured.

TSAY does not provide child seats. If children are travelling, please include them in the passenger count.

If you need to cancel, please give us at least 2 days (48 hours) notice before your journey.

If we cannot reach you before your journey after repeated attempts, we may cancel the booking.

Before your flight to the UK, please message us from the airport you are flying out of, so we can get everything ready for your arrival.

No waiting fees for airport pickups – your driver will patiently help you.

Prices are per vehicle, not per person, and never depend on nationality.

Published fixed prices: Nottingham to/from Heathrow £220 (5-seat saloon) / £260 (7-seat vehicle) / £290 (9-seat vehicle); Nottingham to/from Manchester Airport £200 (5-seat saloon) / £230 (7-seat vehicle) / £250 (9-seat vehicle); Nottingham to/from Gatwick £270 (5-seat saloon) / £300 (7-seat vehicle) / £330 (9-seat vehicle); Nottingham to/from East Midlands Airport £65 (5-seat saloon) / £75 (7-seat vehicle) / £95 (9-seat vehicle); Nottingham to/from Birmingham Airport £110 (5-seat saloon) / £130 (7-seat vehicle) / £150 (9-seat vehicle). The price is the same in either direction (to or from the airport) and is per one-way journey – a return trip is two journeys. No waiting fees for airport pickups – your driver will patiently help you. Nottingham to/from Heathrow, Nottingham to/from Manchester Airport, Nottingham to/from Gatwick, Nottingham to/from East Midlands Airport and Nottingham to/from Birmingham Airport: car park and drop-off charges included.

Custom charter tours per day: £320 (5-seat saloon) / £360 (7-seat vehicle) / £400 (9-seat vehicle), confirmed in your quotation. All other routes are quoted individually.

We take reasonable care in arranging your journey. We are not responsible for delays, missed connections or losses caused by events outside our reasonable control, such as traffic, road closures, severe weather, flight delays or changes, or incorrect information given in a booking.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded under the law of the United Kingdom, including liability for death or personal injury caused by negligence, or your statutory rights as a consumer.

Please look after your own belongings. If you leave an item in a vehicle, tell us as soon as possible and we will do our best to help you recover it.

If you are unhappy with any part of your journey, please tell us as soon as possible in your booking group chat or through the Contact page, quoting your booking reference. We will look into it and reply to you.

These terms are governed by the law of England and Wales. Any dispute will be dealt with by the courts of England and Wales, but if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

If any part of these terms is found to be unenforceable, the rest of the terms remain in effect. If the English and Chinese versions differ, the English version prevails.