Cancellation Policy

If you need to cancel, please give us at least 2 days (48 hours) notice before your journey.

You can send a cancellation request on the Check a booking page: enter your booking reference and tap “Request cancellation”. We will let you know once we have confirmed it.

After sending the request, please also let the TSAY team know in your booking group chat, so the driver already arranged for you doesn’t miss the cancellation.

If your journey is less than 48 hours away, please contact us directly in your booking group chat and we will confirm with you.

To change the date, time, locations or itinerary, please contact us in your booking group chat. All changes are subject to confirmation by TSAY.

If we cannot reach you before your journey after repeated attempts, we may cancel the booking. Please make sure your contact details are correct and keep an eye out for our messages.

TSAY does not provide child seats. If children are travelling, please include them in the passenger count.