FAQ's
Frequently Asked Questions
How do I book an airport transfer with Tsay?
You can book our services through our website, mobile app, or by contacting our customer service hotline. Simply provide your pickup and drop-off locations, date and time, and any special requirements.
What payment methods does Tsay accept?
We accept various payment methods, including credit cards, debit cards, and cash payments.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking by contacting our customer service team. Please note that changes or cancellations should be made at least 24 hours before the scheduled pickup time to avoid any charges.
What happens if my flight is delayed?
We monitor flight schedules in real-time. If your flight is delayed, our drivers will adjust their schedules accordingly to ensure they are there to pick you up at the revised arrival time.
Where will I meet my driver at the airport?
Our driver will meet you at the designated meeting point inside the airport, typically near the arrivals area. They will be holding a sign with your name on it for easy identification.
Are your prices fixed or metered?
We offer fixed prices for our airport transfer services. The price quoted at the time of booking is the final price, with no hidden charges.
Do you provide child seats?
Yes, we can provide child seats upon request. Please inform us at the time of booking if you require a child seat, and specify the type needed (e.g., infant seat, toddler seat).
Can I request a specific type of vehicle?
Absolutely! We offer a range of vehicles to cater to different preferences and group sizes. You can request your preferred vehicle type at the time of booking, subject to availability.
Is smoking allowed in the vehicles?
No, smoking is strictly prohibited in all our vehicles to ensure a comfortable environment for all passengers.
How can I provide feedback about my experience?
We value your feedback. You can provide feedback through our website, mobile app, or by contacting our customer service team directly.